Staples Training Program

September 12, 2025

Transform Employee Training with RetailIQ Logo

AI-powered role-play training that scales across all Staples locations

CORE VALUE

Simulate real customer interactions, standardize coaching, and measure outcomes instantly across all stores

KEY FEATURES

Store & Org Management

Complete hierarchy management from corporate to individual store teams

AI Training Simulations

Live customer scenarios for returns, tech support, and print services

Smart Assignment Engine

Target training by role, location, performance metrics, or triggers

Real-time Scoring

Instant assessment on service quality, product knowledge, and more

Store Leader Dashboard

Track progress, completion rates, identify coaching opportunities

Enterprise Integration

SCIM/SSO integration, LMS connectivity, compliance tracking

BUSINESS BENEFITS

Standardize service quality across locations
Reduce training time, improve performance
Real-time coaching insights for managers
Automated compliance tracking & reporting
Instant rollout of new training company-wide
Measurable ROI through analytics
Platform Walkthrough with Narration
Audio included
Performance analytics dashboard
Real-time performance analytics across all stores

INTERACTIVE DEMO: AI CUSTOMER SIMULATION

Try It Yourself!

This AI customer is simulating a shopper who wants to buy a printer at Staples. Interact with the AI customer to experience how your employees can practice customer service scenarios.

Example prompts to try:

  • "What kind of printer are you looking for?"
  • "Would you like a printer with scanning capabilities?"
  • "Let me tell you about our protection plans..."
This is the same technology your employees will use for training across all Staples locations!
Customer Shopping for Printer
Live Demo Simulation
Hi there! I'm looking to buy a printer for my home office. I need something reliable that can handle quite a bit of printing.
Welcome to Staples! I'd be happy to help you find the right printer for your home office. Could you tell me what kind of documents you typically print and how often you use it?
I mostly print documents and occasionally photos. I work from home, so I probably print about 50 pages per week. I'd like something with scanning capabilities too.

Ready to transform employee training?

Our 90-day pilot program demonstrates measurable improvement in service quality and employee performance.